Exchanges
A product replacement can be requested within 14 days from the date of receipt, provided that the product is in its original condition and unused.
The customer bears the shipping cost (if any) unless there is an error on our part.
Our refund policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being exchanged. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at support@kashoonline.shop and send it it to us.
Return
Our refund policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 15 days after delivery
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@kashoonline.store.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Measures:
Please contact the support team via support@kashoonline.store for how to process a return or exchange.
- Construction
Commitment:
By using our services or website, the user agrees to abide by the following terms:
Use the service only for lawful purposes.
Refrain from using the site or service repeatedly due to other errors or violations of the original versions of the law.
We guarantee the quality of the services provided but are not responsible for any use of the products or services provided by the customer.
3. Building user data protection
Data collection: To collect only basic user data (such as name, email, and phone number) when registering or providing services.
Use: To include your own experience of the requested services only.
Your data will not be shared with any third party or without your prior consent.
The data is stored in a secure environment and protected from unauthorized access.
User rights:
No one will be able to access, modify, or request the deletion of their data at any time.
For inquiries or requests related to data, please contact us via info@kashoonline.store.
Updates:
This policy may be directed from the specified time, and users will be notified for any reason.
Need help?
Contact us at info@kashoonline.store for questions related to refunds and returns.
- Return and Exchange Process
We are at www.kashoonline.store enjoying celebrity satisfaction. Below are the details of our return and exchange process: